Support is available for all active subscribers, free-plan users and trial users of Neallus products including Diogelu, Proifil and Cerdyn. Contact us by email — we do not operate a phone support line or ticketing portal.
Technical issues, bugs, how-to questions and feature queries for Diogelu, Proifil and Cerdyn.
Questions about invoices, subscription changes, payment failures or account cancellation.
Data requests, privacy enquiries, terms questions and legal correspondence.
Partnership opportunities, reseller arrangements, enterprise pricing and general business enquiries.
We aim to respond to all support requests within the following timeframes (Australian business days, Monday to Friday, excluding Australian public holidays):
Our support covers:
If you are experiencing an issue, please first check that the issue is not caused by your local network or browser. Try accessing the platform from a different browser or network. For widespread issues, we will communicate via email to registered users.
If you believe you have identified a security vulnerability in any Neallus platform, please report it responsibly to security@neallus.com. We take all security reports seriously and will respond promptly. Please do not publicly disclose vulnerabilities before we have had an opportunity to address them.
To request a copy of your personal data, request deletion of your account, or exercise any other privacy rights, contact privacy@neallus.com. See our Privacy Policy for full details of your rights.
We actively develop our platforms based on user feedback. If you have a feature request or product suggestion, email hello@neallus.com. We read everything, even if we can't always implement every suggestion.
Clix Capital Pty Limited, trading as Neallus · ACN: 169 978 438